Jeremy Stein - Brain

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Can’t e-file NY taxes with H&R Block at Home

When you try to e-file your H&R Block At Home taxes for New York State, you get the following error:

We and the New York tax office are hard at work getting state e-filing ready for you. You’ll need a state update to e-file. Check for an update on or before [date]

where [date] is today or tomorrow. Every day H&R Block moves it back one day. There is apparently no customer support or vendor-supported forums. H&R Block gives no indication when it will be ready.

I wonder whether I made a mistake switching from TurboTax to save $10.

I called customer support and after a 15-minute wait I was told that it would be ready on the date in the notification message. Ha!

Update Feb 14:

H&R Block has updated the message to this:

H&R Block and the New York tax office are working hard to get state e-filing ready for you. You’ll need a state update to e-file, and we’ll post the update as soon as e-file is ready. Thank you for your patience. This message is current as [recent date/time]

That seems like an improvement. The estimated update ready time is now set to Feb 15.

Update Feb 15:

The New York Status update is ready. You can now e-file for New York.

February 7, 2013 7 Comments.


  1. tara replied:


    February 8th, 2013 at 5:23 pm. Permalink.

  2. Josh replied:

    Anyone get a fix for this yet?

    February 12th, 2013 at 11:23 am. Permalink.

  3. Ray replied:

    Exact same problem. This will be my last year on H&R block.

    February 13th, 2013 at 9:26 pm. Permalink.

  4. Joe replied:

    I’m having the exact same issue. Anyone found a solution yet?

    February 14th, 2013 at 12:56 pm. Permalink.

  5. Jeremy replied:

    I think the options are wait or buy TurboTax. 🙁

    My feeling is that as more and more people finish their taxes, H&R Block will be getting more pressure to finish this. I would be surprised if their not done by the end of the month.

    February 14th, 2013 at 1:23 pm. Permalink.

  6. Deran replied:

    I called H&R Block and demanded my money back (and got it). This problem, and the lack of response from them, is absolutely unacceptable.

    February 14th, 2013 at 3:36 pm. Permalink.

  7. FedUp replied:

    Same story with 2016! I am not buying HR block any more!

    February 1st, 2017 at 12:34 pm. Permalink.

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